Support

Contact us

Email support@theyolo.app and we will get back to you. Tell us your device, your iOS version, and what happened.

How to play

Use the pad on the left to walk and the red button on the right to swing, grab, and hand over charms. The circle that flashes at the top of the screen shows the best hero for the critters in front of you, and the faces button swaps to them. Clear all twelve zones in a realm, then walk forward and hand the last charm to the friends waiting at the end.

Restoring your purchase

New phone, or reinstalled the game? Open the title screen and tap Restore Purchases. The unlock is tied to your Apple Account, so there is nothing extra to pay.

Lost progress

Progress is saved on your device only, so deleting the app clears saved realms and stars. Your paid unlock always comes back with Restore Purchases.

Refunds

All purchases are handled by Apple. Refund requests go through reportaproblem.apple.com.

Report a bug

Email us the realm and zone, the hero you were using, and what went wrong. Screenshots or a short screen recording help a lot.